Expert Consultation & Support: Your Partner in the Building Industry

At Existing Conditions, we believe that building industry professionals deserve the best possible support when it comes to using accurate existing conditions surveys, CAD Drawings, BIM Models, 3D laser scan data, and virtual site visits. Our expertise is in making the best use of the data you already have, or need, for the assets you need to manage. There is so much valuable data within the laser scan data and BIM models that most building industry professionals don’t even know how to access. That's why we're proud to offer our Expert Consultation & Support services, which provide direct access to our most knowledgeable staff to help you make the most out of the existing conditions services we provide.

With over 25 years of experience and expertise in the building industry, our team is uniquely qualified to help you navigate the challenges of your projects, big or small. Our Expert Consultation & Support services are designed to add value and reduce your risk by providing ongoing consultation that is tailored to your evolving project needs. And with a monthly subscription budget that includes ample service hours, you can rest assured that you'll always have the support you need to succeed.

So what exactly does our Expert Consultation & Support entail? Here are just a few of the key features:

Expert Knowledge

Existing Building Documentation has been the only focus of this company over the last 25 years. We do not provide any other services. All of our employees have a background in the building industry, including prior BIM Managers at Architectural Firms. Through this service, you will have a direct line to the industry leaders to help you manage your physical assets, by procuring and maintaining their digital twins. Not only are we your eyes in the field, but your collaborator as well.

Jared Curtis, President (left) sharing his experience and expertise at the Propel by MIPIM, 2022

BIM File Management Service 

Our File Management Service is a valuable offering for clients who understand the importance of maintaining accurate and up-to-date BIM files and building history. Architects, builders, engineers, real estate developers, building owners, academic institutions, and non-profit institutions all benefit from this service.

BIM files are complex and require a high level of expertise to manage and update effectively. There will be no need to fundamentally change your process or learn new, complicated, daunting software. Our File Management Service ensures that your BIM files are maintained in a consistent and organized manner, incorporating all subsequent changes and archiving previous versions for future reference. This saves you time and effort and ensures that you have accurate and up-to-date BIM files at your fingertips whenever you need them.

We also provide preliminary BIM setup work to support contractor initiatives, meaning you can rely on us to help get your construction project off the ground. Our team will work with you to create area plans, perform basic data entry, and provide calculations and updates, all to make your project a success.

By taking advantage of our File Management Service, you can rest assured that your BIM files are in good hands. Our team of experts will manage your BIM files with care and professionalism.

BIM Consulting Service

Building projects can be complex and demanding. That's why we offer BIM Consulting Services to help you navigate the challenges of your project with ease. Our team of experts is highly knowledgeable in the building industry and can serve as an extension of your team.

We can help you achieve your project goals through our BIM Consulting Service, providing valuable guidance on a variety of topics, including BIM standards and workflows, clash detection and resolution, model coordination, and project planning.

Our team can collaborate with you to assess your needs and develop a customized plan that meets your specific requirements. We can help you leverage BIM technology to streamline your project, increase efficiency, and reduce costs. With our BIM Consulting Services, you can rest assured that you have a knowledgeable partner by your side every step of the way.

Endirichard Jolalpa, Project Manager and NYC Drone Captain (left), and Jesus Bravo, Operations Director (right), conducting a presentation about our services and methodology to Columbia University's Graduate School of Architecture, Planning, and Preservation (GSAPP)

Premium Support Infrastructure 

Our clients rely on us to deliver high-quality work within their tight schedules. That's why we offer a Premium Support Infrastructure that provides expedited assistance to our clients whenever they need it. Our dedicated online channel for work orders, allows you to submit your requests directly to our Premium Support team, who will provide you with the highest priority resolution possible.

This Premium Support Infrastructure allows you to manage multiple projects simultaneously and ensure your projects stay on track. By providing a single point of contact for your support needs, we streamline the support process and reduce response times, ensuring that your questions and concerns are addressed as quickly and efficiently as possible.

Our experienced Premium Support team is dedicated to providing you with the highest level of service possible. We understand the importance of timely and accurate communication and work hard to ensure that we provide you with the answers and support you need when you need it. Whether you need help with a current project or are planning future initiatives, our Premium Support Infrastructure is here to help you succeed.

Conor Samuels, Product Director, providing expedited assistance on a project

Recurring Meetings

Regular communication and collaboration between our team and our clients is key to project success. That's why we offer recurring meetings twice a month, or as needed, to review current work orders and discuss upcoming project initiatives with our senior Product, Technology, and Support staff. We value our clients' time and keep these meetings as quick and efficient as possible. The last thing everyone needs is another unproductive online meeting that could have been an email instead.

Existing Conditions' virtual site visits platform

These meetings provide an opportunity for our clients to stay informed about the progress of their projects and to provide feedback and suggestions that can help us refine our approach and ensure that we are meeting their needs and expectations. By maintaining regular contact with our clients, we can identify and address any issues or concerns on time, minimizing the risk of delays or miscommunication that can impact project timelines and budgets.

Rob Donovan, Field Operations Manager/Certified Drone Pilot (left), and Holly Vaillancourt, Operations Director (right), consulting with a client on a current project

Our clients often have complex projects that require close collaboration with multiple stakeholders, and having a regular forum for discussion and feedback can help ensure that everyone is aligned and working towards the same goals. Additionally, our clients may have unique needs and requirements that require ongoing attention and communication, and regular meetings can help ensure that those needs are being met.

Secure Data Storage and Digital File Management

In today's digital age, data storage, and file management practices are more critical than ever before. Our clients rely on accurate and secure data storage and file management practices to keep their projects organized and accessible.

We recognize the importance of data security and are committed to providing secure data storage and digital file management services. Our secure servers adhere to strict security and privacy standards and are regularly audited to meet ISO/IEC 27001, 27017, 27018, SOC 2/3 standards. We understand that our clients trust us with their sensitive data, and we take that trust seriously.

Our team is always available to offer guidance on file management best practices, including the use of secure storage and encryption methods to protect against data breaches. We also understand the potential risks associated with file sharing and cloud storage, and we can guide how to minimize these risks.

By using our digital file management services, our clients can rest assured that their data is safe and accessible at all times. Our secure storage practices enable us to keep archived files.

At Existing Conditions, we understand the value of efficient and secure file management practices and are committed to providing our clients with the best possible service. Trust us to keep your project data safe and secure.

Symbol courtesy of Mifter

Next Steps:

When partnering with Existing Conditions, rest assured that you are partnering with a 25-year industry leader.  Our Expert Consultation & Support services are designed to help you succeed in the building industry by providing the support and guidance you need to make smart decisions based on accurate data. Allow us to help you make your life easier and focus on what you do best. There's no need for you to overhaul your existing processes or invest time in mastering intricate software.

Let us be an extension of your team. Just communicate your requirements, and we will efficiently deliver the results you need, on time and within budget. By partnering with us, you can redirect your focus while simultaneously reducing risks and eliminating stress. Contact us today to learn more about how we can help you and your team achieve your goals.